Careers

Senior Manager – Quality

Location : Bangalore

Department : Quality

Education : UG Qualification: BDS (Any Specialization) or MBBS (Any Specialization) or MHA

Additional Qualification: -

Skills Required: Analyze and solve lower-complexity problems

Additional Skills Required: -

Experience Required : 8 – 12 yrs.

Position Reports To: Cluster Chief Operating Officer

JOB DESCRIPTION (MAIN JOB TASKS)

• Contributing to hospital and related departmental quality initiatives by conducting periodic audit of the hospitals.

• Facilitate relevant committee meetings, prepare agenda, minutes, and circulate them.
• Conduct various internal audit in various departments including Open Medical Records, Consents, Kitchen, Infection control and Facility.
• Prepare reports on audits and forward them to immediate superiors for corrective and preventive measures.
• Monitor the implementation of preventive measures.
• Compile quality indicators from various departments periodically.
• Prepare trend lines on these indicators and forward them to superiors.
• To ensure that all departments have a policy and operations manual and all processes are carried out as per the guidelines laid out in the policy
• Spearhead the quality team in accreditation programs like JCI / NABH certification.
• Monitor and trace all incidents reported periodically.
• Liaise with various departments in case of any incident.
• Assist in conducting root cause analysis of incidents.
• Compile and forward details of incidents reported on a periodic basis.
• Coordinate and facilitate training throughout the organization as per accreditation standards.
• Ensure that all functions and policy matters related to the Quality Management System (including JCI/ NABH/NABL) for hospital accreditation are established.
• Train and communicate established quality and patient safety issues to all staff.
• Coordinate and organize measures throughout the organization and provide support with measurement activities related to hospital priorities.
• Support data collection throughout the hospital by assisting Staff with data collection issues such as creating forms to collect data, identifying which data to collect, and how to validate data. Maintain, analyze, and update statistical data and/or control charts.
• Participate in available and relevant external quality assessment schemes (EQAS), and/or interlaboratory comparisons.
• Prepare summary reports of internal audits and corrective and preventive actions for management review meetings.
• Liaise with external parties on matters relating to the quality management system.
• Prepare all procedures in compliance with the standard and ensure their effectiveness.
• Recommend policies to the Management that meet the objectives and needs of the hospital.
• Ensure the upgradation and implementation of Quality Management Systems throughout the hospital through various National and International Quality Standards applicable to the Health Care Industry and plan for future accreditations.
• Ensure improved medical record keeping including audits through the Medical Audit Committee and Hospital Infection Control Committee constituted by management.
• Work towards improving patient satisfaction through objective measurement.
• Complete any other assignments as assigned by the departmental head from time to time.

GENERAL COMPETENCIES

• Job competence
• Quality and Safety consciousness
• Commitment & initiative
• Initiative, punctuality & learning
• Adherence to work ethics, dependability
• Interpersonal relations
• Team work
• Communication
• Positive & empathetic attitude
• Computer Skills & Knowledge

Kindly share resumes to:   [email protected]/ [email protected]

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.

Pathologist

Location : Triesta Science Bangalore

Department Histopathology

Education : MD Pathology

Additional Qualification: -

Skills Required: Oncopathology

Additional Skills Required: -

Experience Required : 5 – 10 yrs.

Position Reports To: HOD - HIstopathology

JOB DESCRIPTION (MAIN JOB TASKS)

• To provide accurate reports as per latest guidelines, to patients, within the turn-around time.
• To practice subspecialty reporting in histopathology.
• Participate in MDTs for case discussion.
• Discuss cases with clinicians on need-basis to provide advisory services on cases, choice of examinations, use of laboratory services and interpretation of reports etc.
• Interact with patients on need-basis to address their queries and concerns with empathy.
• Keep updated on latest developments in the field and apply that knowledge for providing quality diagnostic services.
• Responsible for the technical and scientific oversight of the laboratory.
• Represent the laboratory in Conferences, CMEs etc
• Have a healthy and cordial relation with al the staff in the lab.

• To actively participate and maintain accreditation standards in the laboratory as per CAP, NABL ISO 15189 requirements.
• To familiarize oneself with the quality and technical SOPs and follow.
• To update all quality related records and maintain them.
• Authorized to review / prepare technical and general standard operating procedures.
• To demonstrate improvement in quality standards.
• Participate in PT programs and demonstrate competency.
• To discuss with peers in the department and implement appropriate CA / PA following RCA for QC outliers, where needed.
• Closely monitor the daily NCs and initiate RCA, CA and PA.

• Assist head – Histopathology in administrative matters on requirement.
• Ensure proper archival and retrieval of samples, slides, and blocks.
• Initiate addition of new technologies / markers as per latest guidelines and clinician’s requirements.
• Discuss on new inventions and technologies that can be implemented in our lab.

• Actively participate in research, academics and publications.
• Help in data retrieval for research and academic activity.

• To ensure that the safety, PPE and Biomedical waste management guidelines are followed including COVID-19 precautions.
• To keep the workplace in clean and hygienic environment.
• Inform head of pathology on any deviations.

• Shall not disclose any information that was developed / generated / gained during his / her employment to any such person, body or association that can affect directly or indirectly the business interest of the organization and confidentiality of the patient.

GENERAL COMPETENCIES

MD pathology with Knowledge of oncology
Experience : 5-10 years in oncology
Location – Bangalore

Kindly share resumes to:   [email protected]

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.

Executive - Operations

Location : BACC Milann HSR

Department : Operations

Education : MHA/Any Degree

Additional Qualification: -

Skills Required: Hospital & Healthcare Management

Additional Skills Required: Good communication oral and written communication skills and Ability to handle large operations and problem-Solving Abilities, Understanding of quality systems such as NABL or NABH

Experience Required : 2-5 yrs.

Position Reports To: Manager Operations

JOB DESCRIPTION (MAIN JOB TASKS)

• Oversee and manage daily operations, including but not limited to inventory management, supply chain logistics, and process optimization
• If the patient has come for a consultation/check up/follow-up make sure the concerned consultation is available. Convey the consultation fees to be paid, and then make a consultation slip simultaneously collecting the fees from the patient.
• Develop and implement strategies to improve operational efficiency and productivity
• Collaborate with cross-functional teams to streamline processes and workflows
• Oversee operational cost, risk and audit activities.
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide leadership and guidance to operational staff, fostering a culture of accountability and continuous improvement
• Generate operational reports for management as needed.
• Identify opportunities for cost savings and process improvements
• Assist in managing inventory levels and ensuring product availability
• Process customer orders accurately and efficiently
• Provide excellent customer service and address inquiries or concerns in a timely manner
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Assist in monitoring key performance indicators (KPIs) and identifying areas for improvement
• Perform administrative tasks as needed to support the Operations team
• Develop and implement strategies to improve operational efficiency and effectiveness
• Direct/guide all the incoming patients to the concerned Consultant/Department.
• Maintain and update all the registers at the reception counter (PID/MRD register Admission Book, Bed Booking Book and Bed Position Book).
• In case of non-availability of bed inform the patient well before their admission date and keep them updated until they are allotted a bed.
• In case of a patient coming for In-patient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities.
• Attenders pass has to be given to the patient/attendee each time the patient gets admitted (date of issue has to be mentioned).
• Monitor and analyze key performance indicators (KPIs) to track progress and identify areas for improvement
• Collaborate with internal stakeholders to optimize processes and workflows across departments
• Drive continuous improvement initiatives to streamline operations and reduce costs
• Ensure compliance with company policies, procedures, and regulatory requirements
• Prepare and present reports on operational performance and key metrics to senior management
• Address operational issues and concerns in a timely fashion.
• Evaluate current operational strategies and recommend improvements.
• Flexible to support and accept if additional or changes in roles & responsibilities as per Management decision.

GENERAL COMPETENCIES

• Advance MS Excel
• Ability to establish strong client relationship
• Communication Skill
• Positive & empathetic attitude
• Analyze and solve lower-complexity problems

Kindly share resumes to:   [email protected]

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.

Senior Executive – Marketing

Location : Ahmedabad

Department : Marketing

Education : MHA/ MBA Marketing

Additional Qualification: -

Skills Required: Advanced Excel/PPT

Additional Skills Required: -

Experience Required : 1-5 yrs.

Position Reports To: Sr. Manager – Marketing

JOB DESCRIPTION (MAIN JOB TASKS)

• Daily report receipt
• Expense statement receipt & verification & reimbursement follow-up of field force.
• Tour report receipt.
• Customer profile tabulation.
• Attendance verification
• Salary intimation to accounts as per the attendance & remittance follow up of field force.
• Preparation of standard fare chart.
• Sending thank you letters to all doctors referring patients.
• Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up.
• Liaison with different departments for the smooth functioning of the marketing department.
• Secretarial job functions of the marketing department.

GENERAL COMPETENCIES

• Job competence.
• Quality and Safety consciousness.
• Commitment & initiative.
• Initiative, punctuality & learning,
• Adherence to work ethics, dependability.
• Interpersonal relations.
• Team work,
• Communication,
• Positive & empathetic attitude
• Computer Skills & Knowledge

Kindly share resumes to:   [email protected]

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.