Resident Medical Officer

JOB SPECIFICATION

JOB TITLE : Resident Medical Officer

EDUCATION : MBBS

ADDITIONAL QUALIFICATION : -

SKILLS REQUIRED : Analyze and solve lower-complexity problems

ADDITIONAL SKILLS REQUIRED : -

EXPERIENCE REQUIRED : 0-5 yrs.

DEPARTMENT & LOCATION : Emergency & Bangalore

POSITION REPORTS TO : Medical superintendent

JOB DESCRIPTION (MAIN JOB TASKS)

• All Files should be filled.
• All investigations should be arranged serially.
• Once in a week, all files will be scrutinized.
• All the important BIO MARKERS should be written date wise in a separate sheet. If possible graphically they should be presented.
• If Radiation is over, Radiation Summary sheet should be there in.
• See that drugs are given properly by the sisters.
• See that intake/out [put charts should be filled.
• All surgical notes must be there:-
• Intra-operative Notes.
• Pre-operative investigations
• Post op Biopsy report
• Mention if any complication.
• If chemotherapy is going on – please inspect the IV site, administration timings.
• If a patient is allergic to any drug, please mention it in BOLD at the front.
• Any consultant, in the round should be accompanied by the Duty Doctor.
• All patients should be attended on call, at any point of time.
• All the dressing in surgical ward mainly or any other ward should be done by Doctors/Sisters.
• All Doctors should follow duty hours, very strictly.
• In the weekly meeting all details will be discussed.
• When any blood transfusion is going on the doctor. Should verify all the records and they should start on their own.
• Must attend all medical procedures like Catheterization of the patient intubation etc

GENERAL COMPETENCIES

• Advance MS Excel
• Ability to establish strong client relationship
• Communication Skill
• Positive & empatheticattitude
• Analyze and solve lower-complexity problems

Kindly share resumes to ramya.m@hcgel.com / recruitment@hcgel.com

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.

APPLY NOW

Patient Care Coordinator

JOB SPECIFICATION

JOB TITLE : Patient Care Coordinator

EDUCATION : Bcom, Health worker

ADDITIONAL QUALIFICATION : -

SKILLS REQUIRED : Soft hand skills, Basic communication skills

ADDITIONAL SKILLS REQUIRED : -

EXPERIENCE REQUIRED : Any graduate with MHA

DEPARTMENT & LOCATION : Medical Transcription & Bangalore

POSITION REPORTS TO : Head Of Department

JOB DESCRIPTION (MAIN JOB TASKS)

• Responsible for overall smooth functioning of Feedback / Patient
• Experience Management for entire Hospital Chain.
• Ensure NPS + All patient feedback is reviewed, analyzed and shared on time with key stakeholders for necessary redressal.
• Understand key concern / repeat concern areas and discuss with in ground team to supervise / participate in brining the best possible solution.
• Training of existing team members and Roll out Patient Delight Application in new units.
• Oversee gaps in Feedback system and liaison with partner to get the necessary solution executed.
• Empathetic, Customer experience oriented, Good know how of patient experience management systems / applications, People alignment, Training, Excel based / Data based analytics, Innovative in service delivery.
• RCA & CAPA -regular audit for the detractors to be done (by reading, calling & resolution point) so that the S1 & S2 level of detractors are closed within the set TAT. Connect with unit stakeholder on RCA CAPA & Patients if the same has been resolved to their satisfaction and document the same.
• Clinical related feedback to be escalated to Medical Director and RCA & CAPA to be evaluated and closed.
• Social Media/Website Feedbacks to be attended on priority and RCA & CAPA to be updated.
• Escalations to the Unit Heads/COO's for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – S1 & S2 Daily
• Google reviews/Social Media review - Updates and closures to be done on regular basis.
• Calls with the unit SPOCS for the support and help needed related to the application, training etc.
• Passive feedbacks will be checked and validated twice in a week.
• To co-ordinate with the App vendor for any technical issues/rectifications/changes required in the application. & on need basis if earlier.
• Escalations to the Unit Heads/COO's for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – All open RCA / CAPA
• Weekly reporting of all Key parameters to CEO and open RCA/Capa to Unit head, BH & SPOC
• Monthly function head meeting in Corp office on most common feedback in their respective areas & actions planned.
• Escalations to the Unit Heads/COO's/BH for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – All open RCA / CAPA
• Google reviews - Updates and closures to be done on regular basis.
• Monthly report of all repeat complaints, Open RCA/CAPA/Patient communication – UH/BH,
• Quarterly KRA / KPI performance for unit to be submitted to CEO.
• Review S1,S2 or any points missing in the design as in Policy etc that need to be incorporated.
• Creation and review of SOPs, Policies regarding Patient experience
• MIS & Reports
• Analytics and insights of patient experience with key stakeholders
• Participate with Unit to identify the root cause and help them devise apt solution - time to time

Kindly share resumes to ramya.m@hcgel.com / recruitment@hcgel.com

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement. APPLY NOW

Scrub Nurse

APPLY NOW

Registered Nurse –Ward

JOB SPECIFICATION

JOB TITLE: Registered Nurse –Ward

EDUCATION: GNM/B.Sc Nursing and registered under Rajasthan Nursing Council with active registration

ADDITIONAL QUALIFICATION: -

SKILLS REQUIRED: General Nursing care, Critical Nursing care, Onco care, Handling of life saving Equipment and managing emergency situation

ADDITIONAL SKILLS REQUIRED:Oncology nursing care

EXPERIENCE REQUIRED: 1 year and above

DEPARTMENT AND LOCATION: Nursing - Jaipur

POSITION REPORTS TO:

• Supervisor
• Team Lead

JOB DESCRIPTION (MAIN JOB TASKS)

OVERALL RESPONSIBILITIES

• Adhere and comply with Organization Regulations and Administrative Policies.
• Adhere and comply with policies and procedure related to patient care, infection control, patient safety and accreditation standard.
• Implements patient care, plan as per doctor's recommendation; monitor & record vital parameters.
• Monitors, record & report any symptoms / changes in the patient condition to the doctors.
• Ensures patient safety by adhering to International Patient Safety Goals (IPSG)
• Accompanies the doctor on rounds: - provide update on patient condition and help in clinical procedures.
• Maintains continuity of patient care through documentation & communication during shift change.
• Remains responsible for consumables: - for the patients under her nursing care, accounting and indenting of consumables/ medicines & nursing supplies and ensuring the availability of the same.
• Educates patients / patient relatives on medication and self-care during stay and discharge as necessary for recovery.
• Ensure regular relevant and appropriate health education is given to all patients/relatives assigned to her care on a daily basis.
• Updates on essential knowledge and skill by participating in on-going CNE (continuing nursing education).
• Ensures financial clearance in full before discharge of patient from the ward.
• Ensures all orders, admission/discharge/death/bills/diet/transfer etc. are up-to-date in HIS.
• Reports Expiry dates of Drugs and working condition of equipments to appropriate person/incharge to Keep everything in working order.
• Reports loss or damage of equipments during duty hours to the reporting manager.
• To be knowledgeable about the medication process and ADR.
• Administers prescribed medications safely and accurately by following rights and follows the hospital policy on safe drug administration.
• Reports any medication error, ADRs and accurately complete incident report or ADR forms.
• Adheres to the Incident management policy of the organization. Raises incident reports when required. Has understanding on Root Cause Analysis (RCA) and Corrective & Preventive Action (CAPA) of incidents
• Knowledgeable on the nursing quality indicators
• Performs the 5 moments of hand hygiene.
• Ensures appropriate cleaning and fogging of the patient room after care of infected cases.
• Notifies the infection control department about the notifiable diseases.
• Proper segregation and disposable of BMW after the medication administration or any other procedure as per hospital infection control policy
• Supervise the nursing aides when they are attending the personal hygiene of the patient's.
• On admission receive the patient and make him / her comfortable. See that the beds are made prior to the patient's entry to wards.
• Ensures Room Orientation to be given to the patients.
• Ensures Dietary information is given to the patient/relative. Informs the café staff as and when required
• Ensures Special attention to vulnerable patients, patients on restrains and patients at risk categories.
• Responsible for Initial assessment to be completed within 30 mts of admission & reassessment in each shift.
• Warrants that all patient care plans are done and documented according to the patients need and condition & the same is modified as per the condition of patients, to ensure proper continuity of care
• Checks and documents patient's Vital signs & pain assessment every 4 hourly & as when required.
• Ensures all patient information is appropriately documented and handing over is done at the end of each shift & during transfer between unit / departments following ISBAR
• Inserts peripheral venous catheters as and when required as per safe infusion practice protocol
• Mention date and time of insertion and arrow indicating the direction of the vein flow.
• Check and send correct specimen to the lab following the hospital policy.
• Collect the lab reports in time and inform the concerned consultant.
• Check for chemotherapy patients —chemo-plan and ensures the same is written completely by the respective consultant, before the start of chemotherapy.
• Checks for consent and check list which needs to be filled before each chemo-cycle is started.
• Checks pre-op patient for local preparation, site marking, investigation reports, anesthesiologists' pre-op check and premedication orders and complete it.
• Carry out the protocol for Blood & blood products transfusion
• On patient's discharge, see that the discharge procedure is carried out as per the policy.
• Enter in the activity card immediately after each procedure.
• To know about all codes & how to raise emergency codes.
• To be well versed in EMR

TRAINING AND DEVELOPMENT

• Utilizes effective communication skills in reporting pertinent information on time.
• Adheres to the grooming standards.
• To be aware of the departmental vision, mission, objectives and its implementation.
• Participates in the hospital quality improvement program.
• Works collaboratively and support efforts of team members.
• Completes BLS/ACLS/PALS/NALS certification (as applicable).
• Demonstrates exceptional customer service and interact effectively with physicians, patients, visitors, staff and the broader health care community.
• Participates in the academic programs and CNE which is planned for nurses in order to upgrade both knowledge & skills.

QUALITY

• Updates and keep abreast of the HAI statistics and preventive measures.
• Handles the sharp items safely and disposes the sharps properly.
• Works as a team to enhance patient satisfaction and physician satisfaction

GENERAL COMPETENCIES

• To carry out duties delegated to her /him in floors effectively.
• To provide clean and therapeutic environment to the patient to provide a comfortable and clean bed.
• To check and maintain equipment's and stocks and use them judiciously.
• To be punctual on duty and follow hospital policies.
• To maintain nurses records as per hospital policy

Kindly share resumes to hr.jaipur@hcgel.com, hr1.jaipur@hcgel.com

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Job descriptions are dynamic and will change depending on the organizational requirement.

APPLY NOW